Horrendous support!!!!

I enjoy the app itself. Easy to use and navigate.

However....

Customer support is non-existent.

I have been trying for several WEEKS to get a responsible need to a simple request.

I have a new email address and Im not able to find. Way to update me email in my account.

Thats all.

Not a complaint or major issue. I simply want to update my email.

I followed the instructions and submitted a help request. I received the form letter that says Im important and they have received me email. After a week with no response I logged in to find that the help request had been, "Deleted or resolved".

Funny, my email hasnt changed in my account so it must be the deleted option.

OK, mistakes happen.

Request number 2. Same happening; deleted or resolved.

Request number 3. Now, when I attempt to log on to see the status I receive an error message that I, "cant be authenticated".

Not only do I still have my old email address on my account, but now, apparently, I do not exist.

First the computer email tells me Im important, and now I dont exist.

If anyone actually READS these reviews, maybe making this problem put local might return me to existence and MAYBE even to the status of, "Important" or, dare I hope, important enough to be allowed the privilege of updating my EMAIL ADDRESS!!!

UPDATE

APPARENTLY I HAVE TO CONTINUE TO SCREAMER TO BE HEARD.

STILL NO RESPONSES FRO CUSTOMER SUPPORT.

OCTOBER 29 STARTED THIS PROCESS. HERE WE ARE, NEARING A MONTH LATER AND STILL NO RESPONSE.

I CANT LOG IN TO SEE THE STATUS OF MY REQUESTS, I CANT ACCESS MY ACCOUNT AT ALL, I CANT EVEN GET AN EMAIL ACKNOWLEDGING REQUESTS FOR HELP.

YOU WOULDNT THINK THAT A SIMPLE CHANGE OF EMAIL ADDRESS WOULDN BE WORTH LITIGATION, BUT I GUESS, IF IT US THAT IMPORTANT FOR THE APP DEVELOPER TO KEEP MY OLD, UNUSABLE EMAIL ADDRESS, IT MUST REALLY BE VALUABLE TO THE COMPANY.

MY ADVICE IS AVOID THIS APP AND THE COMPANY LIKE THE PLAGUE.

NO SUPPORT

NO REPLIES

NO HELP AT ALL.

THEY TAKE YOUR MONEY AND RUN.

DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

Kroberson about Glo Bible, v2.0.38